TY - BOOK AU - Goggin, Gerard, 1964- SN - 0646395394 SN - 0646395394 (pbk.) PB - Telstra Consumer Consultative Council TI - The Telstra Consumer Consultative Council : objectives, structures and processes / Gerard Goggin & Christopher Newell KW - Telstra Consumer Consultative Council. KW - Consumer protection - Australia - Citizen participation. KW - Telecommunication - Customer services - Australia. A2 - Newell, Christopher A2 - Telstra Consumer Consultative Council CY - Melbourne N1 - Cover title N1 - Bibliography: p. [11] PY - 2000 M1 - Accessed from http://nla.gov.au/nla.cat-vn1978601 ER -