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Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction / Maree Thyne, Eric Laws, editors
Bib ID 3639083
Format BookBook
Online Versions
Description New York : Haworth Hospitality Press, 2004 
244 p. : ill. ; 23 cm. 
ISBN 0789027542
0789027550
9780789027542
Invalid ISBN 7980789027559
Summary

"Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You'll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry."--BOOK JACKET.

Full contents
  • Machine derived contents note: Hospitality, Tourism,
  • and Lifestyle Concepts:
  • Implications
  • for Quality Management
  • and Customer Satisfaction
  • Contents
  • Hospitality, Tourism and Lifestyle Concepts: Implications
  • for Quality Management and Customer Satisfaction
  • Maree Thyne
  • Eric Laws
 
Notes

Includes bibliographical references and index.

Subjects Hospitality industry - Management.  |  Tourism - Management.
Other authors/contributors Laws, Eric, 1945-  |  Thyne, Maree

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N 647.94068 H828
Copy: N pbk
Main Reading Room (Australian Collection)

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Members of Aboriginal, Torres Strait Islander and Maori communities are advised that this catalogue contains names and images of deceased people. All users of the catalogue should also be aware that certain words, terms or descriptions may be culturally sensitive and may be considered inappropriate today, but may have reflected the author's/creator's attitude or that of the period in which they were written.