Book Persistent Identifier
http://nla.gov.au/nla.arc-69889
Catalogue Persistent Identifier
http://nla.gov.au/nla.cat-vn4459094
APA Citation
Chin, Carolyn Yephern. & Ding, Melissa Soo. & Unnithan, Chandana. & Deakin University. School of Information Systems 2003 Organisational transformation through CRM implementation [electronic resource] : a descriptive case study / Carolyn Ye-Phern Chin, Melissa Ding, Chandana Unnithan Deakin University School of Information Systems, [Geelong, Vic.] : http://nla.gov.au/nla.arc-69889
MLA Citation
Chin, Carolyn Yephern. and Ding, Melissa Soo. and Unnithan, Chandana. and Deakin University. School of Information Systems Organisational transformation through CRM implementation [electronic resource] : a descriptive case study / Carolyn Ye-Phern Chin, Melissa Ding, Chandana Unnithan Deakin University School of Information Systems, [Geelong, Vic.] : 2003 <http://nla.gov.au/nla.arc-69889>
Australian/Harvard Citation
Chin, Carolyn Yephern. & Ding, Melissa Soo. & Unnithan, Chandana. & Deakin University. School of Information Systems 2003, Organisational transformation through CRM implementation [electronic resource] : a descriptive case study / Carolyn Ye-Phern Chin, Melissa Ding, Chandana Unnithan Deakin University School of Information Systems, [Geelong, Vic.] : <http://nla.gov.au/nla.arc-69889>
Wikipedia Citation
{{Citation
| title=Organisational transformation through CRM implementation [electronic resource] : a descriptive case study / Carolyn Ye-Phern Chin, Melissa Ding, Chandana Unnithan
| author1=Chin, Carolyn Yephern
| author2=Ding, Melissa Soo
| author3=Unnithan, Chandana
| author4=Deakin University. School of Information Systems
| year=2003
| publisher=Deakin University School of Information Systems
| language=English
}}







