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Information seeking : an organizational dilemma / J. David Johnson
Bib ID 1122578
Format BookBook
Author
Johnson, J. David
 
Description Westport, Conn. : Quorum, 1996 
xiii, 179 p. ; 25 cm. 
ISBN 0899309992 (alkaline paper)
Summary

How do people in organizations get the information they need to do their work, and what are the effects of their research - positive and negative - on their organizations? Indeed, says the author of this unique, provocative study, the forces that promote ignorance within organizations often outweigh the drive to obtain knowledge. Johnson explores both sides of the information-seeking dilemma, the reasons why people do and do not look for and get the information they need - and why the multi-billion-dollar technologies that have been developed to facilitate information gathering so often fail. Research-based, with a model to explain how information seeking works in organizations, Dr. Johnson's book is fascinating, essential reading not only for gatherers of information in all types of organizations, but for the purveyors, their technological support staffs.

Full contents
  • 1. Introduction and Overview
  • 2. Hierarchies, Networks, and Markets
  • 3. Information Fields
  • 4. Information Carriers: A Focus on Channel Selection and Usage
  • 5. Barriers to Information Seeking or the Benefits of Ignorance
  • 6. Strategies for Seekers (and Nonseekers)
  • 7. Strategies for Managers
  • 8. Summing Up: Information Seeking in the Information Age.
 
Notes

Includes bibliographical references and index.

Subjects Management information systems.  |  Information resources management.  |  Office information systems.

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