- Bib ID:
- 1423168
- Format:
- Book
- Author:
- Lawton, Robin L., 1949-
- Description:
-
- Milwaukee, Wis. : ASQC Quality Press, c1993
- xix, 177 p. : ill. ; 26 cm.
- ISBN:
- 0873891511 (acid-free paper)
- Full contents:
-
- Ch. 1. The Service Product
- Ch. 2. Differentiating Customers
- Ch. 3. Defining Customer Expectations
- Ch. 4. Measuring Service Quality
- Ch. 5. Quality and Innovation
- Ch. 6. Process
- Ch. 7. Implementation
- Ch. 8. Summary
- Appendix: Questions and Answers.
- Notes:
-
- Includes index.
- Bibliography: p. [165]-168.
- Subject:
-
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1993
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