Management of contracted business support processes / the Auditor-General
- Bib ID:
- 1583745
- Format:
- Book
- Author:
- Australian National Audit Office
- Online Version:
- Description:
-
- Canberra : Australian National Audit Office, c1999
- 54 p. ; 25 cm.
- ISBN:
- 0644391545
- ISSN:
- 1036-7632
- Series:
-
- Australian National Audit Office. Audit report ; 1999-2000, no. 12.
- Australian National Audit Office. Financial control and administration audit
- Parliamentary paper (Australia. Parliament) ; 1999, no. 209
- Summary:
-
The ability of Commonwealth Government organisations to manage the delivery of goods and services provided under contract is increasingly under scrutiny by stakeholders as organisations pursue avenues for improving outcomes without compromising accountability obligations. The ANAO has undertaken a range of audits (refer Appendix 1) which have focussed on contract management issues and has published a guide Choosing Suppliers - Managing the Risk. The Office has received strong support for its focus on contract management from the Joint Committee of Public Accounts and Audit and the Senate Finance and Public Administration References Committee. This audit examined aspects of contract management in eight organisations, particularly in relation to day-to-day administration of the contract, performance management and contract succession. This audit examined the management of contracts for provision of internal services that supported the organisations' delivery of outputs - namely, internal audit, finance services, security and other business support processes. The audit found elements of the control framework operating over the contract administration, monitoring and succession phases of the contract lifecycle require improvement. In particular, management attention and action is required in relation to aspects of risk management, the control environment, information and communication, and monitoring and review components. The performance of service provision in the contracts examined, in terms of the timeliness and cost of service delivery, was considered satisfactory. However, performance measures for the quality of service delivery were not established in many instances. Consequently, this aspect of contract performance was less likely to be effectively monitored. As a result, there remains considerable room for improvement in the management of the quality of service delivery under these contracts. International better practice suggests that establishing and monitoring quality performance measures is a key criterion for contract management success. Better practice in contract management suggests a contract's success depends on establishing a relationship, or contract management style, which is sympathetic to the contracting environment and allows managers to effectively manage the risks associated with the contract. Selection of the appropriate contract management style is based on a clear understanding of the contract management environment and a realistic assessment of risks associated with the management of the contract. With a trend towards contracting-out critical business support processes, such as finance and personnel services, the identification, assessment and treatment of risks through the adoption of an appropriate contract management style represents a significant challenge to an organisation's senior management. In addition to this public report, a comprehensive report has been provided to each organisation subject to the audit that provided an individual assessment of their performance against the audit evaluation criteria described in Appendix 1.RIP) have
- Notes:
-
- Includes index.
- Also published as Parliamentary paper (Australia. Parliament) ; 1999, no. 209.
- Also available on the Internet at: http://www.anao.gov.au/
- Also available online https://nla.gov.au/nla.obj-1826863704
- Subject:
- Contracting out -- Australia -- Auditing
- Other authors/contributors:
- Australian National Audit Office
- Terms of Use:
- Commonwealth of Australia 1999.
- Copyright:
-
In Copyright
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- Reason for copyright status:
- Until 2049 [Created/Published Date + 50 Years]
Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1999
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