Benchmarking for competitive advantage / Tony Bendell, Louise Boulter, and John Kelly
- Bib ID:
- 1689555
- Format:
- Book
- Author:
- Bendell, A
- Description:
-
- London : Financial Times : Pitman Pub., 1993
- 266 p. : ill. ; 24 cm.
- ISBN:
- 0273601687
- Series:
- Financial Times (Pitman Publishing series)
- Full contents:
-
- 1. So what's so special about Benchmarking?
- 2. Total Quality Management, business processes and the need for external comparisons
- 3. The pre-history of Benchmarking
- 4. The Birth of Benchmarking - the Xerox approach
- 5. What it's all about - The Benchmarking process
- 6. Internal Benchmarking
- 7. External Benchmarking and how to do it
- 8. Benchmarking in the public sector
- 9. Benchmarking in other difficult areas - R & D, Design and the Creative Service Sector
- 10. Relationship to International Awards criteria
- 11. Fighting your way through the hype - some simple 'do's' and 'don'ts'
- 12. Summary of Benchmarking approaches and experiences
- 13. The future of Benchmarking
- 14. Assessing your starting point and building an Action Plan.
- Notes:
- Includes index.
- Subject:
- Other authors/contributors:
- Copyright:
-
In Copyright
You may copy under some circumstances, for example you may copy a portion for research or study. Order a copy through Copies Direct to the extent allowed under fair dealing. Contact us for further information about copying.
Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1993
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.
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