The violence-prone workplace : a new approach to dealing with hostile, threatening, and uncivil behavior / Richard V. Denenberg and Mark Braverman
- Bib ID:
- 194451
- Format:
- Book
- Author:
- Denenberg, R. V
- Description:
-
- Ithaca ; London : ILR Press, 1999
- xiii, 271 p. : ill. ; 24 cm.
- ISBN:
-
- 0801433967 (cased) (cloth)
- 0801487358 (paperback)
- Full contents:
-
- Pt. I. Violence as a Workplace Issue. 1. Introduction: An Everyday Event. 2. Origins of Workplace Violence
- Pt. II. The Anatomy of Tragedy: Studies in Multiple Murder. 3. Royal Oak, Michigan: A Post Office Massacre. 4. Santa Ana, California: A Highway Worker's Revenge. 5. Hartford, Connecticut: An Unlucky Day at the Lottery. 6. Watkins Glen, New York: A Social Service Office under Siege. 7. Iowa City, Iowa: The "Darkest Hour" of a Campus
- Pt. III. Alarms, False Alarms, Threats, and Panics. 8. The Case of the Dangerous Dreams. 9. The Case of the Battering Boyfriend. 10. The Case of the Fearful Foreman. 11. The Case of the Muttering Mechanic. 12. The Case of the Ejected Engineer. 13. The Case of the Downsizing Dissenter. 14. The Case of the Menacing Mortgage Broker. 15. The Case of the Ambiguous Alert
- Pt. IV. Benefiting from Experience: Strategies for Preventing Violence. 16. Understanding Violent Behavior. 17. Assessing the Risk of Violence.
- 18. Ethical and Legal Dimensions of Violence Prevention. 19. Designing a Violence Prevention Program. 20. Dispute Resolution as Violence Prevention. 21. Preventing Violence in the Schools
- Pt. V. Documentary Resources
- App. A. Sample Policies
- App. B. Equal Employment Opportunity Commission Enforcement Guidance: The Americans with Disabilities Act and Psychiatric Disabilities
- App. C. U.S. Occupational Safety and Health Administration Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers.
- Notes:
- Includes bibliographical references (p. 257-267) and index.
- Subject:
- Violence in the workplace -- United States -- Prevention
- Other authors/contributors:
- Braverman, Mark
- Also Titled:
- New approach to dealing with hostile, threatening, and uncivil behavior
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1999
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