On great service : a framework for action / Leonard L. Berry
- Bib ID:
- 2047903
- Format:
- Book
- Author:
- Berry, Leonard L., 1942-
- Related Online Resources:
- Publisher description
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- Description:
-
- New York : Free Press, c1995
- xi, 292 p. : ill. ; 25 cm.
- ISBN:
- 0029185556
- Full contents:
-
- Ch. 1. A Framework for Great Service
- Ch. 2. Nurture Service Leadership
- Ch. 3. Build a Service Quality Information System
- Ch. 4. Create a Service Strategy
- Ch. 5. Commit to the Principles of Great Service
- Ch. 6. Organize for Great Service
- Ch. 7. Embrace Technology
- Ch. 8. Compete for Talent
- Ch. 9. Develop Service Skills and Knowledge
- Ch. 10. Empower Servers to Serve
- Ch. 11. Work at Teamwork
- Ch. 12. Measure Performance, Reward Excellence
- Ch. 13. The Artistry of Great Service.
- Notes:
- Includes bibliographical references (p. 271-281) and index.
- Subject:
- Copyright:
-
In Copyright
You may copy under some circumstances, for example you may copy a portion for research or study. Order a copy through Copies Direct to the extent allowed under fair dealing. Contact us for further information about copying.
Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1995
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.
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