Administering changes : a case study of human relations in a factory / H.O. Ronken ... P.R. Lawrence ;
- Bib ID:
- 2353316
- Format:
- Book
- Author:
- Ronken, Harriet O
- Online Version:
- Table of contents only
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- Description:
-
- Boston : Harvard University, Division of Research, Graduate School of Business Administration, 1952
- xxviii, 324 p. ; 32 cm.
- Series:
- Harvard University. Graduate School of Business Administration. Publication
- Full contents:
-
- Machine derived contents note: PART I. PEOPLE ON THE PRODUCTION LINE
- CHAPTER
- I. BACKGROUND OF THE COMPANY AND THE PROJECT. 3
- The Company and the Product The Experimental
- Group, November i, 1948-February 7, 1949
- II. EARLY RELATIONSHIPS IN THE MANUFACTURE OF THE
- NEW PRODUCT, FEBRUARY 7-JUNE 13, 1949 20
- Introduction of the New Foreman The Eruption of
- Tension As Claire Saw It
- III. THE PRODUCTION GROUP, APRIL 1949-APRIL 1950 49
- The Hand-Picked Operators The Transferred Opera-
- tors Relations with the Foreman Reactions of the
- Operators What These Events Meant to the Operators
- . Plus into Minus: Signs of Rigidity
- IV. FOREMAN UNDER STRESS 94
- The Attitude Lou Brought to the Aniicon Tube Job The
- Working Out of Lou's Relations: Lou and the operators; Lou
- and the staff men; Lou and management A More Stable
- Equilibrium
- PART II. BEHIND THE PRODUCTION LINE
- V. A NEW FOCUS - THE RELATIONS AMONG FUNCTIONAL
- GROUPS 65
- The Analytical Scheme Functional Groups and the Re-
- lationships Among Them
- VI. GROUP RELATIONSHIPS UNDERGOING CHANGE: AUGUST
- 1948-FEBRUARY 1949 177
- The Start of the Amicon Tube Project The Design
- Group The Experimental Group The Amicon
- Tube Group and the Development Engineers The De-
- cision to Produce Review of the Situation at Time of
- Transfer
- VII. GROUP RELATIONSHIPS UNDER TENSION: FEBRUARY
- 1949-JUNE 1949 190
- The Industrial Engineers and Production: Two incidents
- that "fixed" the relationship; Review of Fred
- Lou rela-
- tionship; The envelope machine incident; Productive results;
- Summary Industrial Engineers and Development Engi-
- neers: The heat-treating incident; The plating incident; Re-
- view of the relationship through June; The pressure to "co-
- operate"; Productive results and summary Relations
- with Superiors: Behavior in the team meetings; Manage-
- ment assumptions and feelings; Reactions to team meetings;
- Summary
- VIII. CHANGES IN RELATIONSHIPS: JULY 1949-SPRING 1950 237
- July i decision; The later production period- develop-
- ment engineers and production; Summary Industrial
- Engineers and Development Engineers: The extremes of
- change in assumptions - Wally Parent; The extremes of
- change in assumptions - Fred Fisher; The new assumptions
- and a changed relationship; The process of changing assump-
- tions; Fred's relationship with the researchers
- PART III. CONCLUSIONS
- IX. COMMUNICATION AND CHANGE 287
- Review of the story; Dead-end questions; Universal elements;
- Technological change involved changes in relationships
- Some Generalizations on the Communication Process: Com-
- munication dependent on circumstance; Communication de-
- pendent on skill; Self-awareness as an acquired skill
- The Meaning of These Observations for Administration:
- The organization as a social system; The administrator's job
- as communication; Implications for the administration of
- change
- APPENDIX A. CAST OF CHARACTERS 320
- APPENDIX B. FLOOR PLAN 322
- APPENDIX C. CHRONOLOGY OF KEY EVENTS 324.
- Subject:
- Other authors/contributors:
- Lawrence, Paul R. (Paul Roger)
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1952
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