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Providing quality in the public sector : a practical approach to improving public services / Lucy Gaster and Amanda Squires ; with John Crawley ... [et al.]
Bib ID 2472953
Format BookBook
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Description Phildelphia, Pa. : Open University, 2003 
p. cm. 
ISBN 0335209564
9780335209569
0335209556
9780335209552
Series

Public policy and management.

Summary

"Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector."--BOOK JACKET.

Full contents Machine derived contents note: Part I: Setting the scene. 
Notes

Includes bibliographical references and index.

Subjects Public administration -- Great Britain.  |  Municipal services -- Great Britain -- Management.
Other authors/contributors Gaster, Lucy, 1940-

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