Catalogue Persistent Identifier
https://nla.gov.au/nla.cat-vn2486969
APA Citation
Patterson, Paul. & Johnson, L. W. & University of Sydney. Graduate School of Business. Management Research Centre. (1994). The determinants of customer satisfaction for business-to-business, professional services : an empirical investigation. [Sydney] : Graduate School of Business, University of Sydney
MLA Citation
Patterson, Paul. and Johnson, L. W. and University of Sydney. Graduate School of Business. Management Research Centre. The determinants of customer satisfaction for business-to-business, professional services : an empirical investigation / Paul G. Patterson and Lester W. Johnson Graduate School of Business, University of Sydney [Sydney] 1994
Australian/Harvard Citation
Patterson, Paul. & Johnson, L. W. & University of Sydney. Graduate School of Business. Management Research Centre. 1994, The determinants of customer satisfaction for business-to-business, professional services : an empirical investigation / Paul G. Patterson and Lester W. Johnson Graduate School of Business, University of Sydney [Sydney]
Wikipedia Citation
{{Citation | title=The determinants of customer satisfaction for business-to-business, professional services : an empirical investigation / Paul G. Patterson and Lester W. Johnson | author1=Patterson, Paul | author2=Johnson, L. W. (Lester W.) | author3=University of Sydney. Graduate School of Business. Management Research Centre | year=1994 | publisher=Graduate School of Business, University of Sydney | language=English }}