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Learning for skills and knowledge - customer service officers : Centrelink / the Auditor-General
Bib ID 2639144
Format BookBook, OnlineOnline
Author
Australian National Audit Office
 
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Description Canberra : Australian National Audit Office, 2001 
94 p. ; 25 cm. 
ISBN 064244241X
Series

Australian National Audit Office. Audit report ; 2001-2002, no.9.

Australian National Audit Office. Performance audit

Parliamentary paper (Australia. Parliament) ; 2001, no. 162.

Summary

The objective of the audit was to determine whether Centrelink had appropriate systems and strategies in place to ensure that its CSOs had access to the skills and knowledge necessary to meet expected levels of performance and customer service.

Notes

"Audit team: Patrick McGinlay, Steven Lack, Audrey Moffat, Elizabeth Owen"--P. 4.

Includes index.

Also available in an electronic version via the Internet. Address as of 12/9/2001: http://www.anao.gov.au

Also available online https://nla.gov.au/nla.obj-1607921756

Subjects Australia. Centrelink -- Auditing.  |  Australia. Centrelink -- Customer services.  |  Customer services -- Australia -- Auditing.  |  Australia -- Officials and employees -- In-service training.
Other authors/contributors McGinlay, Patrick  |  Australian National Audit Office  |  Australian National Audit Office
Terms of Use Commonwealth of Australia 2001. 

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