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Working with Aboriginal people and communities : a practice resource / produced by Aboriginal Services Branch in consultation with the Aboriginal Reference Group
Bib ID 4666950
Format BookBook, OnlineOnline
Online Versions
Description Ashfield, N.S.W. : NSW Dept. of Community Services, 2009 
44 p. : col. ill., col. map ; 30 cm. 
ISBN 1741900972
Summary

"This practice resource - Working with Aboriginal people and communities is a guide for all Community Services and relevant non-government organisation (NGO) staff, particularly field staff. It has been developed to improve service delivery to Aboriginal people by providing staff with key facts, and information relevant to working with Aboriginal communities in NSW."--P. 2.

Full contents
  • What is the practical resource and why do we need it?
  • Historical overview: history of mistrust of welfare based agencies; state and national apologies; over-representation of Aboriginal people; Sensitive issues; Grief and loss (sorry business)
  • Use of the terms "Indigenous", "Aboriginal" and "Torres Strait Islander"
  • Aboriginal and Torres Strait Islander flags
  • Aboriginal language group names and nations
  • Aboriginal concept of family and community
  • Acknowledgement of land and original custodians and Welcome to country
  • Men's and women's business
  • Communication: respect and sensitivity; Use of appropriate language; Communication techniques; Building rapport; Cultural bias; Participation
  • Section two: Aboriginal community consultation : effective consultation with Aboriginal organisations and communities
 
Notes

"February 2009"--Cover verso.

Bibliograph: p. 42-43.

Also available online. On 6/07/09 freely available online from website of NSW Dept. of Community Services at: http://www.community.nsw.gov.au/for_agencies_that_work_with_us/policies_and_procedures.html.

Subjects Social service -- New South Wales.  |  Aboriginal Australians -- Services for -- New South Wales.  |  Intercultural communication -- New South Wales.  |  Cultural protocols.  |  Social welfare - Social work and counselling.  |  Education - Skills and curriculum - Cultural awareness.  |  Social welfare - Social work and counselling.  |  Cultural protocols.  |  Cultural protocols - Welcome to Country.  |  New South Wales (NSW)  |  New South Wales (NSW)
Other authors/contributors New South Wales. Department of Community Services. Aboriginal Services Branch

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Aboriginal and Torres Strait Islander Flags
Aboriginal, Torres Strait Islander and other First Nations people are advised that this catalogue contains names, recordings and images of deceased people and other content that may be culturally sensitive. Please also be aware that you may see certain words or descriptions in this catalogue which reflect the author’s attitude or that of the period in which the item was created and may now be considered offensive.