01317cam a2200277 a 4500001000800000005001700008008004100025010001700066019001300083020002900096020002500125035002100150040002300171042000900194050002400203082001800227100002400245245012500269260003200394300002100426504005100447505045000498650003100948650004300979700001701022515862320110514112735.0101122s2011 enk b 001 0 eng  a 20100491381 a46270051 a9780415668804 (hardback) a9780415668811 (pbk.) a(OCoLC)683247818 aDLCbengcDLCdANL aanuc00aBF637.B85bC37 201100a658.3/0452221 aCaponecchia, Carlo.10aPreventing workplace bullying :ban evidence-based guide for managers and employees /cCarlo Caponecchia and Anne Wyatt. aLondon :bRoutledge,c2011. a158 p. ;c24 cm. aIncludes bibliographical references and index.0 aWhat is workplace bullying? -- What is workplace bullying? -- What is not workplace bullying? -- How common is bullying and what does it cost? -- Who is involved and why does it happen? -- Rights and responsibilities -- The legal context -- Taking action -- Planning and implementing controls -- Designing and implementing complaints procedures -- The target's perspective -- Moving beyond workplace bullying -- Moving beyond workplace bullying. 0aBullying in the workplace. 0aBullying in the workplacexPrevention.1 aWyatt, Anne.