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Etude des comportements langagiers dans deux entreprises en debut de processus de francisation [microform] / Denise Deshaies and Josiane F. Hamers
Bib ID 5410446
Format BookBook, MicroformMicroform, OnlineOnline
Deshaies, Denise
Translated title A Study of Language Usage and Attitudes in Two Businesses at the Beginning of the Process of Change from English to French [microform] / Denise Deshaies and Josiane F. Hamers.
Online Versions
Description [Washington, D.C.] : Distributed by ERIC Clearinghouse, 1982 
312 p. 
ISBN 9782892191097

A comparative study was conducted in two factories in the Montreal area which were in the process of changing the official language within the factory from English to French. The objective of the research was twofold: (1) to analyze the language use and behavior of the employees; and (2) to develop research instruments appropriate for evaluating the language situation of a business, and for measuring the success of programs whose objective is a modification of language usage. Two businesses were chosen in the food distribution industry; the personnel represented a mix of francophones, anglophones, and italophones. Data were gathered by a chart for noting observations of oral communication in work situations, an attitude questionnaire regarding French and English usage, and role plays. The sample was made up of 367 persons, both male and female, of whom the majority were French-speaking. One finding is cited as particularly notable, namely that the employees' principal concern was to maintain good interpersonal relations. This concern is evident in the willingness to use the language of their interlocutor. The description of the research is accompanied by nine appendices containing samples of the research instruments and analyses, as well as numerous figures, charts, and tables. (AMH)


May also be available online. Address as at 14/8/18:

Reproduction Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive. 
Subjects Bilingualism.  |  Business Communication.  |  Employee Attitudes.  |  English.  |  French.  |  Interaction.  |  Language Attitudes.  |  Language Research.  |  Language Usage.  |  Questionnaires.  |  Research Methodology.  |  Role Playing.  |  Sociolinguistics.  |  Quebec (Montreal)
Form/genre Reports, Research.  |  Numerical/Quantitative Data.
Other authors/contributors Hamers, Josiane F., author  |  Laval Univ., Quebec (Quebec). International Center for Research on Bilingualism
Available From ERIC 


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