Housekeeping ESL. Workplace Literacy Curriculum for Hotels [microform] / Carol Van Duzer and Others
- Bib ID:
- 5520269
- Format:
- Book and Microform
- Author:
- Van Duzer, Carol
- Online Version:
- https://eric.ed.gov/?id=ED321613
Broken link? let us search Trove , the Wayback Machine , or Google for you.
- Description:
-
- [Washington, D.C.] : Distributed by ERIC Clearinghouse, 1990
- 91 p.
- Summary:
-
This curriculum for hotel employees is based on the analyses of worksite tasks and interactions. Hotel housekeepers were observed on the job, supervisors were consulted, and existing resources were reviewed to determine the language and basic skills needed to effectively and efficiently perform job duties. Twelve curriculum units were developed, each based on a job task (competency) integral to carrying out the duties of the position. Each competency is then analyzed for language, knowledge, and other basic skills needed to perform a job task successfully. Each unit addresses three language proficiency levels, with vocabulary, basic skills, and culture points pertaining to all levels. This guide includes an introduction to curriculum organization and definitions, notes on use for lesson planning and evaluation, a form for assessing job task needs (coordinated with curriculum units), lesson plan form, progress report form, guide to resources cited, and curricular units. Unit topics include the following: personal identification, reading work schedules, maintaining positive guest relations, providing supplies on request, learning if and when to service a room, following job instructions or describing a job, reporting progress and performance evaluation, reporting lateness or absence, giving directions to places within the hotel and vicinity, reporting and preventing accidents and emergencies, reporting problems or repairs needed, and reading paychecks. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)
- Notes:
-
- Sponsoring Agency: Department of Education, Washington, DC.
- Contract Number: V198A80135.
- Practitioners.
- May also be available online. Address as at 14/8/18: https://eric.ed.gov/
- Reproduction:
- Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive.
- Subject:
- Other authors/contributors:
- Arlington County Public Schools, VA
- Available From:
- ERIC
- Copyright:
-
In Copyright
You may copy under some circumstances, for example you may copy a portion for research or study. Order a copy through Copies Direct to the extent allowed under fair dealing. Contact us for further information about copying.
Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1990
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.
Request this item
Request this item to view in the Library’s reading room.
Feedback
Similar items
- Communication Skills for Banking Report, April 1995 [microform]
- General workplace curriculum guide [microform] : English as a second language for the workplace : Worker Education Program / Chicago Teachers' Center of Northeastern Illinois University and Amalgamated Clothing & Textile Workers Union
- Pronouns [microform] : The "Who" Words of English / Rosanne Keller
- Workplace Education Curriculum Frameworks for Communication, English for Speakers of Other Languages, and Literacy [microform]
- Using Software in the Adult ESL Classroom. ERIC Q & A [microform] / Susan Gaer