National Library of Australia

Due to major building activity, some collections are unavailable. Please check your requests before visiting. Learn more.

<< Previous record  /  Next record >>
Record 7 of 16
You must be logged in to Tag Records
Improving Productivity in Higher Education [microform] : Administration and Support Costs / William F. Massy
Bib ID 5532698
Format BookBook, MicroformMicroform, OnlineOnline
Author
Massy, William F
 
Online Versions
Description [Washington, D.C.] : Distributed by ERIC Clearinghouse, 1991 
13 p. 
Summary

Among the many reasons why college and university costs are rising are factors internal to the institutions which hold down productivity. Most efforts to improve productivity usually fail because they do not introduce new energy or information from the outside. In order to improve productivity, formal, non-quantitative evaluation should include a process-by-function matrix where function refers to activities generally associated with an organizational unit. A next step includes process flowcharts for the processes in the previous matrix (e.g., information on the order in which activities are typically or necessarily performed). Next the process must diagnose by examining the importance, reliability, and redundancy of each element of each flowchart. Once satisfied that only essential tasks are being performed, the next step is to determine whether they can be performed more efficiently using automation and information technology. Finally, the effort must optimize staff allocations by substituting less expert and hence less costly people for those with higher levels of expertise. However, despite the understanding derived from evaluation, direct management intervention is required to remove the impediments and unleash the forces that will enhance productivity and allow more resources to flow to academic operations. (JB)

Notes

Availability: Stanford Forum for Higher Education Futures, Stanford Institute for Higher Education Research, 508 CERAS, Stanford University, Stanford, CA 94305-3084.

Sponsoring Agency: Office of Educational Research and Improvement (ED), Washington, DC.

Administrators.

Practitioners.

Capital Ideas, v6 n1 May-Jun 1991.

May also be available online. Address as at 14/8/18: https://eric.ed.gov/

Reproduction Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive. 
Subjects Administrator Evaluation.  |  College Administration.  |  Costs.  |  Evaluation Methods.  |  Higher Education.  |  Improvement Programs.  |  Institutional Evaluation.  |  Office Automation.  |  Productivity.  |  Resource Allocation.
Form/genre Collected Works, Serials.
Other authors/contributors Forum for College Financing
Available From ERIC 

Online

In the Library

Request this item to view in the Library's reading rooms using your library card. To learn more about how to request items watch this short online video Help Video.

Details Collect From
mc 2253 ED333813 Main Reading Room - Newspapers and Family History
This item may be online. Please search the ERIC website prior to requesting this microfiche item.

Order a copy

- Copyright or permission restrictions may apply. We will contact you if necessary.

Help Video To learn more about Copies Direct watch this short online video Help Video.
close Can I borrow items from the Library?

You need Flash player 8+ and JavaScript enabled to view this video embedded.

You can view this on the NLA website.

close What can I get online?

You need Flash player 8+ and JavaScript enabled to view this video embedded.

You can view this on the NLA website.

close Can I get copies of items from the Library?

You need Flash player 8+ and JavaScript enabled to view this video embedded.

You can view this on the NLA website.

Aboriginal and Torres Strait Islander Flags
Aboriginal, Torres Strait Islander and other First Nations people are advised that this catalogue contains names, recordings and images of deceased people and other content that may be culturally sensitive. Please also be aware that you may see certain words or descriptions in this catalogue which reflect the author’s attitude or that of the period in which the item was created and may now be considered offensive.