National Library of Australia

Due to major building activity, some collections are unavailable. Please check your requests before visiting. Learn more.

You must be logged in to Tag Records
Improving the Productivity of JOBS Programs. Papers for Practitioners [microform] / Eugene Bardach
Bib ID 5566296
Format BookBook, MicroformMicroform, OnlineOnline
Bardach, Eugene
Online Versions
Description [Washington, D.C.] : Distributed by ERIC Clearinghouse, 1993 
75 p. 

The key to success in Job Opportunities and Basic Skills Training (JOBS) programs is a philosophy of high expectations. The philosophy accommodates both client and societal concerns. Highlights of the philosophy include the following: respecting the client's goals; giving nonjudgmental acceptance, constant encouragement, and emotional support; communicating the idea that responsibility is liberating; making the program mandatory; and ensuring that work will be there at the end. Five overarching principles guide the process of bringing a high-expectations program to life: allow responsibility to flow to the information--toward line staff; invest in recruiting and training line staff; motivate with meaning and with measures; recognize "accountability drag"--and hold it down; and leadership is hard, but simple. A special implementation problem is inducing effective and efficient performance from partner agencies linked through contracts and client-referral mechanisms. Possible approaches are as follows: giving technical assistance, absorbing the risks entailed by outlays on long-lived assets, micromanagement, quantitative measures of performance, and payment for performance. The principal suggestion is to let as much of the work as possible be done by middle-manager operations specialists rather than by agency leaders. Agency contracting and purchasing staff are critical to the collaborative process and should be better mobilized to help top managers meet their program objectives. (Sixty-nine selected publications are cited.) (YLB)


Availability: Manpower Demonstration Research Corporation, Three Park Avenue, New York, NY 10016 ($8).

ERIC Note: Prepared for the Multi-State Technical Assistance Collaborative.


May also be available online. Address as at 14/8/18:

Reproduction Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive. 
Subjects Adult Basic Education.  |  Basic Skills.  |  Cooperative Programs.  |  Coordination.  |  Employment Programs.  |  Evaluation Criteria.  |  Expectation.  |  Federal Programs.  |  Job Training.  |  Productivity.  |  Program Administration.  |  Program Effectiveness.  |  Program Implementation.  |  Job Opportunities and Basic Skills Program
Form/genre Opinion Papers.
Other authors/contributors Manpower Demonstration Research Corp., New York, NY
Available From ERIC 


In the Library

Request this item to view in the Library's reading rooms using your library card. To learn more about how to request items watch this short online video Help Video.

Details Collect From
mc 2253 ED365832 Main Reading Room - Newspapers and Family History
This item may be online. Please search the ERIC website prior to requesting this microfiche item.

Order a copy

- Copyright or permission restrictions may apply. We will contact you if necessary.

Help Video To learn more about Copies Direct watch this short online video Help Video.
close Can I borrow items from the Library?

You need Flash player 8+ and JavaScript enabled to view this video embedded.

You can view this on the NLA website.

close What can I get online?

You need Flash player 8+ and JavaScript enabled to view this video embedded.

You can view this on the NLA website.

close Can I get copies of items from the Library?

You need Flash player 8+ and JavaScript enabled to view this video embedded.

You can view this on the NLA website.

Aboriginal and Torres Strait Islander Flags
Aboriginal, Torres Strait Islander and other First Nations people are advised that this catalogue contains names, recordings and images of deceased people and other content that may be culturally sensitive. Please also be aware that you may see certain words or descriptions in this catalogue which reflect the author’s attitude or that of the period in which the item was created and may now be considered offensive.