Effective Listening [microform] : More Than Just Hearing / Jim Schnell
- Bib ID:
- 5579044
- Format:
- Book and Microform
- Author:
- Schnell, Jim
- Online Version:
- https://eric.ed.gov/?id=ED379691
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- Description:
-
- [Washington, D.C.] : Distributed by ERIC Clearinghouse, 1995
- 7 p.
- Summary:
-
At the root of effective listening is appreciating the difference between hearing and listening. Hearing is merely a physiological process, whereas, listening is an interpretive process. Listener misunderstandings can be curbed by keeping a few ideas in mind. First, accurate meaning is not necessarily transmitted in each oral communication encounter; words are merely sounds we infer from. Second, listening is a form of intrapersonal communication. The reflection process whereby a person determines what has been just said to him or her draws heavily from past experiences. Third, listener expectations affect what is heard and comprehended. Fourth, there are listening distractions that inhibit effective listening. Factual listening distractions occur when the listener listens for facts instead of main ideas. Mental listening distractions occur when the listener has too much intrapersonal communication while engaged in interpersonal communication. Fifth, the most useful and relatively easy form of listening is active listening. Active listening requires restatement to ensure understanding. It also means that the listener pays attention to not only what is said but how it is said. During a counseling session, these methods helped a professor uncover the real reason that a student was considering quitting school. (TB)
- Notes:
- May also be available online. Address as at 14/8/18: https://eric.ed.gov/
- Reproduction:
- Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive.
- Subject:
- Available From:
- ERIC
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1995
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.
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