National Library of Australia

Due to the need to contain the spread of coronavirus (COVID-19) the Library building and reading rooms are closed to visitors until further notice.
The health and safety of our community is of great importance to us and we look forward to staying connected with you online.

You must be logged in to Tag Records
A New Alliance [microform] : Continuous Quality and Classroom Effectiveness. ASHE-ERIC Higher Education Report No. 6 / Mimi Wolverton
Bib ID 5591465
Format BookBook, MicroformMicroform, OnlineOnline
Wolverton, Mimi
Online Versions
Description Washington, DC : ERIC Clearinghouse on Higher Education, 1994 
138 p. 
ISBN 9781878380623
ISSN 0884-0040 

This report presents seven case studies and discusses the role of continuous quality improvement (CQI) in college classroom effectiveness efforts, particularly specific institutions where sustained CQI programs have affected college classroom practice, their common features, and lingering doubts about CQI. An introduction discusses general principles and philosophy, origins in mass production, Total Quality Management (TQM), and CQI's promise in education to make students the focus, classroom effectiveness the concern, and assessment a means to gain feedback for future improvement. The case studies describe seven educational organizations at six institutions (two research universities, two comprehensive universities, and two community colleges) and their attempts to move from exposure to TQM in the administrative super-structure to CQI in the classroom. The institutions are: (1) the University of Chicago Graduate School of Business; (2) the College of Business at Arizona State University; (3) the College of Engineering at Arizona State University; (4) Northwest Missouri State University; (5) Samford University (Alabama); (6) Maricopa County Community College District (Arizona); and (7) Miami-Dade Community College (Florida). A summary finds that common threads among these otherwise idiosyncratic programs include either a new focus or a heightened awareness of "the customer," commitment from top administrative leadership, customized faculty development, realization that change takes time, and financial realignment. The report also addresses lingering misgivings including setting standards, benchmarking, team building, interdisciplinary issues, rewards and salary, and the long term durability of the quality movement. (Contains 129 references.) (JB)


Availability: ERIC Clearinghouse on Higher Education, One Dupont Circle, N.W., Suite 630, Washington, DC 20036-1183 ($18).

Sponsoring Agency: Office of Educational Research and Improvement (ED), Washington, DC.

Contract Number: RR93002008.

ERIC Note: For a digest of this report, see HE 028 968.

May also be available online. Address as at 14/8/18:

Reproduction Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive. 
Subjects Academic Standards.  |  Benchmarking.  |  Business Administration Education.  |  Case Studies.  |  Classroom Techniques.  |  College Instruction.  |  Community Colleges.  |  Comparative Analysis.  |  Educational Assessment.  |  Educational Quality.  |  Engineering Education.  |  Evaluation.  |  Graduate Study.  |  Higher Education.  |  Instructional Effectiveness.  |  Program Descriptions.  |  Research Universities.  |  State Universities.  |  Student Centered Curriculum.  |  Teamwork.  |  Total Quality Management.  |  Arizona State University Business Schools Maricopa County Community College District AZ Miami Dade Community College FL Northwest Missouri State University Samford University AL University of Chicago IL
Form/genre Reports, Research.  |  ERIC Publications.
Other authors/contributors Association for the Study of Higher Education  |  ERIC Clearinghouse on Higher Education  |  George Washington Univ., Washington, DC. Graduate School of Education and Human Development
Available From ERIC 


In the Library

Request this item to view in the Library's reading rooms using your library card. To learn more about how to request items watch this short online video Help Video.

Details Collect From
mc 2253 ED392369 Main Reading Room - Newspapers and Family History
This item may be online. Please search the ERIC website prior to requesting this microfiche item.

Order a copy

- Copyright or permission restrictions may apply. We will contact you if necessary.

Help Video To learn more about Copies Direct watch this short online video Help Video.
close Can I borrow items from the Library?

You need Flash player 8+ and JavaScript enabled to view this video embedded.

You can view this on the NLA website.

close What can I get online?

You need Flash player 8+ and JavaScript enabled to view this video embedded.

You can view this on the NLA website.

close Can I get copies of items from the Library?

You need Flash player 8+ and JavaScript enabled to view this video embedded.

You can view this on the NLA website.

Aboriginal and Torres Strait Islander Flags
Aboriginal, Torres Strait Islander and other First Nations people are advised that this catalogue contains names, recordings and images of deceased people and other content that may be culturally sensitive. Please also be aware that you may see certain words or descriptions in this catalogue which reflect the author’s attitude or that of the period in which the item was created and may now be considered offensive.