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A New Alliance [microform] : Continuous Quality and Classroom Effectiveness. ASHE-ERIC Higher Education Report No. 6 / Mimi Wolverton
Bib ID 5591465
Format BookBook, MicroformMicroform, OnlineOnline
Author
Wolverton, Mimi
 
Online Versions
Description Washington, DC : ERIC Clearinghouse on Higher Education, 1994 
138 p. 
ISBN 9781878380623
1878380621
ISSN 0884-0040 
Summary

This report presents seven case studies and discusses the role of continuous quality improvement (CQI) in college classroom effectiveness efforts, particularly specific institutions where sustained CQI programs have affected college classroom practice, their common features, and lingering doubts about CQI. An introduction discusses general principles and philosophy, origins in mass production, Total Quality Management (TQM), and CQI's promise in education to make students the focus, classroom effectiveness the concern, and assessment a means to gain feedback for future improvement. The case studies describe seven educational organizations at six institutions (two research universities, two comprehensive universities, and two community colleges) and their attempts to move from exposure to TQM in the administrative super-structure to CQI in the classroom. The institutions are: (1) the University of Chicago Graduate School of Business; (2) the College of Business at Arizona State University; (3) the College of Engineering at Arizona State University; (4) Northwest Missouri State University; (5) Samford University (Alabama); (6) Maricopa County Community College District (Arizona); and (7) Miami-Dade Community College (Florida). A summary finds that common threads among these otherwise idiosyncratic programs include either a new focus or a heightened awareness of "the customer," commitment from top administrative leadership, customized faculty development, realization that change takes time, and financial realignment. The report also addresses lingering misgivings including setting standards, benchmarking, team building, interdisciplinary issues, rewards and salary, and the long term durability of the quality movement. (Contains 129 references.) (JB)

Notes

Availability: ERIC Clearinghouse on Higher Education, One Dupont Circle, N.W., Suite 630, Washington, DC 20036-1183 ($18).

Sponsoring Agency: Office of Educational Research and Improvement (ED), Washington, DC.

Contract Number: RR93002008.

ERIC Note: For a digest of this report, see HE 028 968.

May also be available online. Address as at 14/8/18: https://eric.ed.gov/

Reproduction Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive. 
Subjects Academic Standards.  |  Benchmarking.  |  Business Administration Education.  |  Case Studies.  |  Classroom Techniques.  |  College Instruction.  |  Community Colleges.  |  Comparative Analysis.  |  Educational Assessment.  |  Educational Quality.  |  Engineering Education.  |  Evaluation.  |  Graduate Study.  |  Higher Education.  |  Instructional Effectiveness.  |  Program Descriptions.  |  Research Universities.  |  State Universities.  |  Student Centered Curriculum.  |  Teamwork.  |  Total Quality Management.  |  Arizona State University Business Schools Maricopa County Community College District AZ Miami Dade Community College FL Northwest Missouri State University Samford University AL University of Chicago IL
Form/genre Reports, Research.  |  ERIC Publications.
Other authors/contributors Association for the Study of Higher Education  |  ERIC Clearinghouse on Higher Education  |  George Washington Univ., Washington, DC. Graduate School of Education and Human Development
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