National Library of Australia

You must be logged in to Tag Records
Focus on the Customer. New Opportunities for Partnering, CAUSE94. Track II [microform]
Bib ID 5600839
Format BookBook, MicroformMicroform, OnlineOnline
CAUSE, Boulder, CO
Online Versions
Description [S.l.] : Distributed by ERIC Clearinghouse, 1995 
81 p. 

Eight papers are presented from the 1994 CAUSE conference track on customer-centered partnering within and among higher education institutions in regard to information resources and technology. The papers include: (1) "Customer-Centered Collaboration: Libraries and IT," which focuses on the use of teams, total quality management, and business process reengineering (Geri Bunker and Barbara Horgan); (2) "Making Order Out of Chaos with a Computerized Lottery," which discusses the use of a class scheduling lottery at the Massachusetts Institute of Technology (Steven Anders Oakland); (3) "Customers as Partners in the Information Technology Planning Process," which describes the development of the Information Technology Planning Project at the University of Minnesota (Linda Jorn and others); (4) "Distance Education: What's Up," which focuses on new trends in distance education (Gene T. Sherron); (5) "Reengineering Administrative Partnerships," which examines the reengineering of student services at the University of Delaware (Susan Cover and Joseph DiMartile); (6) "The Consultancy: A Team Approach to Developing Partnerships with IT Customers," (Jan A. Baltzer and Pat Honzay); (7) "Reengineering for the 13th Generation" (Louise Lonabocker and John Springfield); and (8) "Growing the Customer--IS Partnership in System Development" (Susan R. Griffith and others). (Some papers contain references.) (MDM)


Availability: CAUSE Information Resources Library, 4840 Pearl East Circle, Suite 302E, Boulder, CO 80303 (Individual papers available to CAUSE members at cost of reproduction).

ERIC Note: In: New Opportunities for Partnering. Proceedings of the 1994 CAUSE Annual Conference (Orlando, Florida, November 29-December 2, 1994); see HE 029 709.

May also be available online. Address as at 14/8/18:

Reproduction Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive. 
Subjects College Administration.  |  College Libraries.  |  Colleges.  |  Computer Networks.  |  Computers.  |  Cooperation.  |  Cooperative Programs.  |  Educational Planning.  |  Higher Education.  |  Information Management.  |  Information Networks.  |  Information Systems.  |  Information Technology.  |  Models.  |  Partnerships in Education.  |  Student Personnel Services.  |  Universities.  |  CAUSE National Conference Customer Relations  |  Boston College MA Campus Wide Information Systems Maricopa County Community College District AZ Southwest Texas State University
Form/genre Reports, Descriptive.  |  Speeches/Meeting Papers.
Other authors/contributors CAUSE, Boulder, CO
Available From ERIC 


In the Library

Request this item to view in the Library's reading rooms using your library card. To learn more about how to request items watch this short online video Help Video.

Details Collect From
mc 2253 ED401858 Main Reading Room - Newspapers and Family History
This item may be online. Please search the ERIC website prior to requesting this microfiche item.

Order a copy

- Copyright or permission restrictions may apply. We will contact you if necessary.

Help Video To learn more about Copies Direct watch this short online video Help Video.
close Can I borrow items from the Library?

You need Flash player 8+ and JavaScript enabled to view this video embedded.

You can view this on the NLA website.

close What can I get online?

You need Flash player 8+ and JavaScript enabled to view this video embedded.

You can view this on the NLA website.

close Can I get copies of items from the Library?

You need Flash player 8+ and JavaScript enabled to view this video embedded.

You can view this on the NLA website.

Aboriginal and Torres Strait Islander Flags
Aboriginal, Torres Strait Islander and other First Nations people are advised that this catalogue contains names, recordings and images of deceased people and other content that may be culturally sensitive. Please also be aware that you may see certain words or descriptions in this catalogue which reflect the author’s attitude or that of the period in which the item was created and may now be considered offensive.