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Focus on the Customer. New Opportunities for Partnering, CAUSE94. Track II [microform]
Bib ID 5600839
Format BookBook, MicroformMicroform, OnlineOnline
Author
CAUSE, Boulder, CO
 
Online Versions
Description [S.l.] : Distributed by ERIC Clearinghouse, 1995 
81 p. 
Summary

Eight papers are presented from the 1994 CAUSE conference track on customer-centered partnering within and among higher education institutions in regard to information resources and technology. The papers include: (1) "Customer-Centered Collaboration: Libraries and IT," which focuses on the use of teams, total quality management, and business process reengineering (Geri Bunker and Barbara Horgan); (2) "Making Order Out of Chaos with a Computerized Lottery," which discusses the use of a class scheduling lottery at the Massachusetts Institute of Technology (Steven Anders Oakland); (3) "Customers as Partners in the Information Technology Planning Process," which describes the development of the Information Technology Planning Project at the University of Minnesota (Linda Jorn and others); (4) "Distance Education: What's Up," which focuses on new trends in distance education (Gene T. Sherron); (5) "Reengineering Administrative Partnerships," which examines the reengineering of student services at the University of Delaware (Susan Cover and Joseph DiMartile); (6) "The Consultancy: A Team Approach to Developing Partnerships with IT Customers," (Jan A. Baltzer and Pat Honzay); (7) "Reengineering for the 13th Generation" (Louise Lonabocker and John Springfield); and (8) "Growing the Customer--IS Partnership in System Development" (Susan R. Griffith and others). (Some papers contain references.) (MDM)

Notes

Availability: CAUSE Information Resources Library, 4840 Pearl East Circle, Suite 302E, Boulder, CO 80303 (Individual papers available to CAUSE members at cost of reproduction).

ERIC Note: In: New Opportunities for Partnering. Proceedings of the 1994 CAUSE Annual Conference (Orlando, Florida, November 29-December 2, 1994); see HE 029 709.

May also be available online. Address as at 14/8/18: https://eric.ed.gov/

Reproduction Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive. 
Subjects College Administration.  |  College Libraries.  |  Colleges.  |  Computer Networks.  |  Computers.  |  Cooperation.  |  Cooperative Programs.  |  Educational Planning.  |  Higher Education.  |  Information Management.  |  Information Networks.  |  Information Systems.  |  Information Technology.  |  Models.  |  Partnerships in Education.  |  Student Personnel Services.  |  Universities.  |  CAUSE National Conference Customer Relations  |  Boston College MA Campus Wide Information Systems Maricopa County Community College District AZ Southwest Texas State University
Form/genre Reports, Descriptive.  |  Speeches/Meeting Papers.
Other authors/contributors CAUSE, Boulder, CO
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