Focus on the Customer. New Opportunities for Partnering, CAUSE94. Track II [microform]
- Bib ID:
- 5600839
- Format:
- Book and Microform
- Author:
- CAUSE, Boulder, CO
- Online Version:
- https://eric.ed.gov/?id=ED401858
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- Description:
-
- [S.l.] : Distributed by ERIC Clearinghouse, 1995
- 81 p.
- Summary:
-
Eight papers are presented from the 1994 CAUSE conference track on customer-centered partnering within and among higher education institutions in regard to information resources and technology. The papers include: (1) "Customer-Centered Collaboration: Libraries and IT," which focuses on the use of teams, total quality management, and business process reengineering (Geri Bunker and Barbara Horgan); (2) "Making Order Out of Chaos with a Computerized Lottery," which discusses the use of a class scheduling lottery at the Massachusetts Institute of Technology (Steven Anders Oakland); (3) "Customers as Partners in the Information Technology Planning Process," which describes the development of the Information Technology Planning Project at the University of Minnesota (Linda Jorn and others); (4) "Distance Education: What's Up," which focuses on new trends in distance education (Gene T. Sherron); (5) "Reengineering Administrative Partnerships," which examines the reengineering of student services at the University of Delaware (Susan Cover and Joseph DiMartile); (6) "The Consultancy: A Team Approach to Developing Partnerships with IT Customers," (Jan A. Baltzer and Pat Honzay); (7) "Reengineering for the 13th Generation" (Louise Lonabocker and John Springfield); and (8) "Growing the Customer--IS Partnership in System Development" (Susan R. Griffith and others). (Some papers contain references.) (MDM)
- Notes:
-
- Availability: CAUSE Information Resources Library, 4840 Pearl East Circle, Suite 302E, Boulder, CO 80303 (Individual papers available to CAUSE members at cost of reproduction).
- ERIC Note: In: New Opportunities for Partnering. Proceedings of the 1994 CAUSE Annual Conference (Orlando, Florida, November 29-December 2, 1994); see HE 029 709.
- May also be available online. Address as at 14/8/18: https://eric.ed.gov/
- Reproduction:
- Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive.
- Subject:
-
- College Administration
- College Libraries
- Colleges
- Computer Networks
- Computers
- Cooperation
- Cooperative Programs
- Educational Planning
- Higher Education
- Information Management
- Information Networks
- Information Systems
- Information Technology
- Models
- Partnerships in Education
- Student Personnel Services
- Universities
- CAUSE National Conference Customer Relations
- Boston College MA Campus Wide Information Systems Maricopa County Community College District AZ Southwest Texas State University
- Other authors/contributors:
- CAUSE, Boulder, CO
- Available From:
- ERIC
- Copyright:
-
In Copyright
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- Reason for copyright status:
- Until 2065 [Created/Published Date + 70 Years]
Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1995
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.
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