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Interpersonal skills as a critical component in customer service : an analysis of job categories and training requirements, November 1985
Bib ID 840865
Format BookBook
Description Canberra : Australian Government Publishing Service, 1986 
xii, 143, [88] p. : ill. ; 25 cm. 
ISBN 0644054069
Series

Training development series.

Notes

At head of title: National Training Council.

AGPS cat. no. 861764X.

Bibliography: p. [3-7].

Subjects Customer services -- Australia.  |  Employees -- Training of -- Australia.
Other authors/contributors National Training Council (Australia)
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001 840865
005 20180921053000.0
008 870116s1986    acaa     b   f000 0 eng d
019 1 |a4869323
020 |a0644054069
035 |9(AuCNLDY)978699
035 |a840865
040 |aANB|beng|cANB|dABN-SNR
043 |au-at---
050 4 |aHF5549.5.T4|bI57 1986
082 0 4 |a658.3/1244/0994|219
245 0 0 |aInterpersonal skills as a critical component in customer service :|ban analysis of job categories and training requirements, November 1985.
260 |aCanberra :|bAustralian Government Publishing Service,|c1986.
300 |axii, 143, [88] p. :|bill. ;|c25 cm.
490 1 |aTraining development series,|x0814-7221
500 |aAt head of title: National Training Council.
500 |aAGPS cat. no. 861764X.
504 |aBibliography: p. [3-7].
650 0 |aCustomer services|zAustralia.
650 0 |aEmployees|xTraining of|zAustralia.
710 2 |aNational Training Council (Australia)
830 0 |aTraining development series.
984 |aANL|cN 658.312440994 I61
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