Catalogue Persistent Identifier
https://nla.gov.au/nla.cat-vn840865
APA Citation
National Training Council (Australia). (1986). Interpersonal skills as a critical component in customer service : an analysis of job categories and training requirements, November 1985. Canberra : Australian Government Publishing Service
MLA Citation
National Training Council (Australia). Interpersonal skills as a critical component in customer service : an analysis of job categories and training requirements, November 1985 Australian Government Publishing Service Canberra 1986
Australian/Harvard Citation
National Training Council (Australia). 1986, Interpersonal skills as a critical component in customer service : an analysis of job categories and training requirements, November 1985 Australian Government Publishing Service Canberra
Wikipedia Citation
{{Citation | title=Interpersonal skills as a critical component in customer service : an analysis of job categories and training requirements, November 1985 | author1=National Training Council (Australia) | year=1986 | publisher=Australian Government Publishing Service | language=English }}