Complaints management : resource / Queensland Ombudsman
- Bib ID:
- 10010357
- Format:
- Book
- Author:
- Queensland. Ombudsman, author
- Online Access:
- National edeposit
- Related Online Resources:
- Edition:
- 7th edition.
- Access Conditions:
- National edeposit: Available online
- Description:
-
- Brisbane, Qld. : Queensland Ombusman, 2023
- ©2023
- 1 online resource (29 pages)
- File Characteristics:
- text file PDF 935KB
- ISBN:
- 9780645778069
- Summary:
-
Complaints management is about dealing with and resolving individual complaints. It is also about using information to identify potential improvements to decision-making, practices and service delivery. Complaints management is an integral part of quality customer service and provides tangiblebenefits for agencies, staff, customers and people in the community.
- Notes:
- 'Including reference to the Queensland Public Service Customer Complaint Management Framework and Guideline' -- from cover.
- Subject:
- Genre/Form:
- Electronic books
- Also Titled:
- Complaints management training : public
- Copyright:
-
In Copyright
You may copy under some circumstances, for example you may copy a portion for research or study. Order a copy through Copies Direct to the extent allowed under fair dealing. Contact us for further information about copying.
- Reason for copyright status:
- Until 2073 [Created/Published Date + 50 Years]
Copyright status was determined using the following information:
- Material type:
- Literary, dramatic or musical work
- Published status:
- Published
- Publication date:
- 2023
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.
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