Communication in paramedic practice / Gjyn O'Toole ; Alan Batt ; Buck Reed

"The ability to communicate well is the single most important skill for a paramedic. But, despite an emphasis on communication in paramedicine assessment and standards, there has never been a resource specifically tailored to the unique environments in which paramedics practise. This new book fills that gap. Communication in Paramedic Practice is designed as a primer on the importance for paramedics of communicating well, and how to achieve this in real life. It encourages self-reflection on your own communication style, and covers important considerations such as listening, managing distress, being culturally responsive and non-verbal communication. Written by experts in this field, and full of relevant examples and opportunities to practise, this book will help you communicate comfortably and confidently for better patient outcomes, increased workplace safety and more efficient transfer of information." --Back cover.