Reconceive : new thinking for progressive leaders to create productive, positively viewed organisations / David Joyce ; Tim Banner
- Bib ID:
- 10020029
- Format:
- Book
- Author:
- Joyce, David, author
- Online Access:
- National edeposit: Onsite at National Library of Australia
- Related Online Resources:
- Thumbnail
- Access Conditions:
- National edeposit: Available onsite at the National Library of Australia, State Library of New South Wales
- Description:
-
- Havefield, NSW : Longueville Media, 2022
- ©2022
- 1 online resource : illustrations (chiefly colour)
- File Characteristics:
- text file EPUB 4.7MB
- ISBN:
- 9780645174281 (EPUB)
- Technical Details:
- Mode of access : Available online.
- Summary:
-
"Private, public, and voluntary organisations all provide services we either like to consume or require to lead a fulfilling and healthy life. As such, well-functioning service organisations are central to a productive and positive society. A central premise of this book is that, over time, customers come to negatively view service organisations. We have found, time and again, the failure to bring people together to achieve the purpose the organisation has been set up to accomplish is the reason customers of service organisations hold this negative view. This book is about establishing leadership designed to liberate people and organisations from stultifying systems and structures. It is about eliminating the waste caused by unclear objectives, arbitrary use of power, and the excessive levels of activity and effort found in many organisations. In short, we help progressive leaders understand and treat systemic causes of poor customer and employee experiences, unproductive activity, and unnecessary operational expense. What results is a productive and positively viewed organisation, that is better for customers, better for the organisation, and better for you and your colleagues. We offer guidance, using award-winning practical methods and leadership tools based upon a coherent and integrated theory of organisational behaviour underpinned by over 25 years of research and application in the field. The purpose of this book is to help you, as a progressive leader, to positively change your service organisation for the benefit of all."--Back cover.
- Notes:
- Includes bibliographical references.
- Subject:
- Genre/Form:
- Electronic books
- Other authors/contributors:
- Banner, Tim, author
- Copyright:
-
In Copyright
You may copy under some circumstances, for example you may copy a portion for research or study. Order a copy through Copies Direct to the extent allowed under fair dealing. Contact us for further information about copying.
Copyright status was determined using the following information:
- Material type:
- Literary, dramatic or musical work
- Published status:
- Published
- Publication date:
- 2022
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.