- Bib ID:
- 1387155
- Format:
- Book
- Author:
- Poll, Roswitha
- Description:
-
- Munchen ; New Providence [N.J.] : K.G. Saur, 1996
- 171 pages : illustrations ; 22 cm.
- ISBN:
- 3598218001 (acid-free paper)
- Series:
- IFLA-publications, 0344-6891 ; 76.
- Full contents:
-
- The Measurement Process
- Cost-effectiveness
- List of Performance Indicators
- Structure of the Indicators
- 1. Market Penetration
- 2. Opening Hours Compared to Demand
- 3. Expert Checklists
- 4. Collection Use
- 5. Subject Collection Use
- 6. Documents Not Used
- 7. Known-Item-Search
- 8. Subject Search
- 9. Acquisition Speed
- 10. Book Processing Speed
- 11. Availability
- 12. Document Delivery Time
- 13. Interlibrary Loan Speed
- 14. Correct Answer Fill Rate
- 15. Remote Uses per Capita
- 16. User Satisfaction
- 17. User Satisfaction with Services Offered for Remote Use
- English Glossary
- French Glossary
- German Glossary
- Russian Glossary
- Spanish Glossary.
- Notes:
- Includes bibliographical references (p. 135-171).
- Subject:
- Academic libraries -- Evaluation
- Other authors/contributors:
-
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary, dramatic or musical work
- Published status:
- Published
- Publication date:
- 1996
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