The missing link in contract performance assessment : the integration of a service quality index into a competitive tendering regime - Hensher, David A. (David Alan), 1947-; Institute of Transport Studies (Australia) ([Sydney] : Institute of Transport Studies, 1999)
"July 1999"
Includes bibliographical references (p. 15-16)
Keywords: Contracting out -- Australia -- Evaluation; Bus lines -- Australia -- Statistics