Resolving conflicts at work : a complete guide for everyone on the job / Kenneth Cloke, Joan Goldsmith
- Bib ID:
- 1771312
- Format:
- Book
- Author:
- Cloke, Ken, 1941-
- Related Online Resources:
- Table of Contents
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- Description:
-
- San Francisco : Jossey-Bass ; [Chichester : Wiley] [distributor] , c2000
- xiv, 251 p. ill. ; 24 cm.
- ISBN:
-
- 0787950599
- 0787954810 (paperback)
- Summary:
-
"This essential guide offers numerous suggestions for transforming conflict into opportunities for positive change and improving workplace relationships. Based on decades of experience resolving highly complex organizational disputes, the authors provide practical methods you can use every day, in any work setting, to improve communication and reduce conflict."--BOOK JACKET.
- Full contents:
-
- Introduction: 8 Paths from Impasse to Transformation
- Path 1. Understand the Culture and Context of the Conflict
- Path 2. Listen with Your Heart
- Path 3. Embrace and Acknowledge Emotions
- Path 4. Search Beneath the Surface for Hidden Meaning
- Path 5. Separate What Matters from What's in the Way
- Path 6. Learn from Difficult Behaviors
- Path 7. Solve Problems Creatively and Negotiate Collaboratively
- Path 8. Explore Resistance and Mediate Before You Litigate.
- Notes:
- Includes index.
- Subject:
- Other authors/contributors:
- Goldsmith, Joan
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary, dramatic or musical work
- Published status:
- Published
- Publication date:
- 2000
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