- Bib ID:
- 2199305
- Format:
- Book
- Description:
-
- London ; Thousand Oaks, Calif. : Sage, 1995
- xi, 190 p. : ill. ; 23 cm.
- ISBN:
-
- 0803974655 (paperback)
- 0803974647 (cased)
- Full contents:
-
- 1. Defining Quality / Christopher Pollitt and Geert Bouckaert
- 2. Measuring Quality / Geert Bouckaert
- 3. Quality Measurement and Quality Assurance in European Higher Education / Frans van Vught and Don F. Westerheijden
- 4. Quality in the French Public Service / Sylvie Trosa
- 5. Quality Improvement in German Local Government / Helmut Klages et al
- 6. Quality Improvement in Local Service Contracts: Environmental Services in Harlow / Lucy Gaster
- 7. Quality in Swedish Higher Education: a Pilot Study / Hellen Westlund
- 8. Costing Non-Conformance at an NHS Hospital: a Pilot Study / Richard Joss
- 9. Quality Improvement in the Dutch Department of Defence / Nico Mol
- 10. Enhancing Quality in the Police Service: Leicestershire Constabulary / Stephen Hanney
- 11. Improvement Strategies / Christopher Pollitt
- 12. Concluding Reflections / Geert Bouckaert.
- Notes:
-
- Includes index.
- Bibliography: p. [174]-179.
- Subject:
- Total quality management in government -- Europe, Western
- Other authors/contributors:
-
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1995
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