Keeping clients satisfied : make your service business more successful and profitable / Robert W. Bly
- Bib ID:
- 2641796
- Format:
- Book
- Author:
- Bly, Robert W
- Description:
-
- Englewood Cliffs, N. J. : Prentice Hall, 1993
- p. cm.
- ISBN:
- 0135141834
- Full contents:
-
- Pt. I. Developing Strong Client Relationships from the Start. Ch. 1. Doing Business in the "Age of the Customer" Ch. 2. Selectivity: the Key to Longer, Happier Client Relationships. Ch. 3. How to Satisfy Your Clients by Understanding Their Needs
- Pt. II. Keeping Your Clients Happier Longer. Ch. 4. Giving Clients More than They Pay For. Ch. 5. Ensuring Satisfaction Through Client Communication. Ch. 6. Performing Services Above and Beyond the Clients' Request
- Pt. III. How to Handle Problems and Complaints. Ch. 7. Handling Price Complaints. Ch. 8. Handling the Client Who is Dissatisfied with Your Service. Ch. 9. Coping with Difficult Clients. Ch. 10. How to Prevent a Dissatisfied Client from Leaving You.
- Notes:
- Includes index.
- Subject:
- Copyright:
-
In Copyright
You may copy under some circumstances, for example you may copy a portion for research or study. Order a copy through Copies Direct to the extent allowed under fair dealing. Contact us for further information about copying.
- Reason for copyright status:
- Until 2065 [Creator Date of Death + 70 Years]
Copyright status was determined using the following information:
- Material type:
- Literary, dramatic or musical work
- Presumed date of death of creator (latest date):
- 1995
- Published status:
- Published
- Publication date:
- 1957
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.
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