Quality in action : 93 lessons in leadership, participation, and measurement / Patrick L. Townsend, Joan E. Gebhardt
- Bib ID:
- 277724
- Format:
- Book
- Author:
- Townsend, Patrick L
- Related Online Resources:
-
- Table of Contents
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- Publisher description
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- Contributor biographical information
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- Table of Contents
- Description:
-
- New York, N.Y. : J. Wiley, c1992
- xxi, 262 p. ; 24 cm.
- ISBN:
-
- 0471161365
- 0471552062
- Full contents:
-
- Machine derived contents note: Partial table of contents:
- On Leadership.
- Action: Commitment: Taking an Active Role.
- Flexibility: Using Leadership Styles.
- Housekeeping: A Quality Process Starts at Home.
- Outreach: Seek Answers Outside the Castle Keep.
- On Participation.
- Celebration: Sometimes You've Just Got to Throw a Party.
- Issues: Corporate Roadblocks to Achieving Quality.
- Memory: What Happens When the Corporate Memory Retires?
- Structure: A Blueprint for Matching Solutions to Problems.
- On Measurement.
- Catalysts: Surveys?
- What Do You Think?
- Documentation: Backing Opinion with Facts.
- Goals: Is Perfection a Reasonable Goal?
- Integration: From Cop to Coach
- A New Role for Quality Control Specialists.
- Endnotes.
- Axioms for Action.
- Index.
- Notes:
-
- Includes bibliographical references and index.
- Includes bibliographical references.
- Subject:
- Other authors/contributors:
- Gebhardt, Joan E
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary, dramatic or musical work
- Published status:
- Published
- Publication date:
- 1989
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