- Bib ID:
- 2994579
- Format:
- Book
- Author:
- Merrill, Peter
- Description:
-
- Portland, Or. : Productivity Press, c1997
- xx, 268 p. : ill. ; 24 cm.
- ISBN:
- 1563271753 (hardback)
- Full contents:
-
- Publisher's Message
- 1. Why Are We Doing This?
- 2. The Customer
- 3. The Vision
- 4. Culture
- 5. Quality Values
- 6. Resistance to Change
- 7. The Change Process
- 8. The Quality Management Team: Agents for Change
- 9. Leadership
- 10. Process Ownership
- 11. Measurement
- 12. Cost of Quality
- 13. Corrective Action
- 14. Education
- 15. Communication
- 16. Teamwork
- 17. Recognition
- 18. Continuation
- 19. Using the Baldrige Criteria to Assess Quality Systems
- 20. ISO 9000
- 21. Using ISO 9000 to Drive Continuous Improvement
- 22. The New Organization.
- Notes:
- Includes bibliographical references (p. 263) and index.
- Subject:
-
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1997
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