Communication in business : strategies and skills / Judith Dwyer
- Bib ID:
- 3029036
- Format:
- Book
- Author:
- Dwyer, Judith
- Edition:
- 2nd ed.
- Description:
-
- Frenchs Forest, N.S.W. : Pearson Education, 2002
- xviii, 622 p. : ill. ; 25 cm.
- ISBN:
- 1740095006 (paperback)
- Summary:
-
Communication in business: strategies and skills
- Full contents:
-
- Part I. The Communication Process: 1. Communication theories and concepts; 2. Intercultural communication; 3. The dynamics of interpersonal communication; 4. Perspectives on nonverbal communication; 5. The crucial role of listening; 6. Applying a range of negotiation strategies; 7. Dealing with conflict
- Part II. Written Communication: 8. The role of research and planning; 9. Business writing style: plain English; 10. Academic writing; 11. Writing business letters, memos and short reports; 12. Writing long reports; 13. Communication online
- Part III. Communication in Business: 14. The role of organisational communication; 15. Meeting, committees and decision making; 16. Perspectives on leadership; 17. Gropus and teams in organisations; 18. Interviews, surveys and quesionnaires; 19. Presentations and public speaking; 20. Visuals and technology in presentations; 21. Customer service and public relations; 22. Employment communication.
- Notes:
-
- Includes index.
- Previous ed.: Sydney : Prentice Hall, 1999.
- Includes bibliographical references and index.
- Subject:
- Business communication
- Copyright:
-
In Copyright
You may copy under some circumstances, for example you may copy a portion for research or study. Order a copy through Copies Direct to the extent allowed under fair dealing. Contact us for further information about copying.
Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 2002
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.
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