Change in the making: Organizational change through human-centered product development [microform]
- Bib ID:
- 4225112
- Format:
- Book and Microform
- Author:
- Junginger, Sabine
- Online Version:
- http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3236591
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- Description:
- 346 p.
- ISBN:
- 9780542903595
- Summary:
-
Product development has long been valued as a tool for organizations to adapt or re-orient themselves to external changes. Product development in this context seeks to deliver cheaper and faster, bigger and better products. But is it possible that product development also changes the internal affairs of an organization? This dissertation explores when, how and why design thinking and design methods can be appropriate means for organizations to affect desirable organizational change. The findings suggest that human-centered product development can integrate and fine-tune organizations to achieve desired and planned organizational change. The results also point to new practices, new skills, and new strategies both in management and in design.
I first develop a theoretical framework and then apply this theory to three case studies, using a multiple case study method. The discussion begins with a general exploration of the problem of organizations and change, which draws on existing research in organizational theory, marketing, product development and design. I then discuss the four vectors along which organizations change. These vectors are the elements of the organization. Every organization involves a group of people, a structure that divides the tasks and responsibilities, materials or resources and some kind of common goal or vision. In the final section, I trace organizational changes through design driven product development in three case studies of large and complex organizations.
A movement of one or more of the vectors indicates that the organization has changed over the course of product development. By examining the design thinking and the design methods that were applied in each project, I explain why changes occurred---or did not. The case studies concern government agencies: The Internal Revenue Service of the United States, The United States Postal Service, and the Australian Tax Office.
- Notes:
-
- (UMI)AAI3236591
- Adviser: Richard Buchanan.
- Source: Dissertation Abstracts International, Volume: 67-10, Section: A, page: 3632.
- Thesis (Ph.D.)--Carnegie Mellon University, 2006.
- Reproduction:
- Microfiche. Ann Arbor, Mich.: University Microfilms International
- Subject:
- Other authors/contributors:
- Carnegie Mellon University
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Unpublished
- Creation date:
- 2006
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