Outsourcing to India - a legal handbook / Bharat Vagadia
- Bib ID:
- 4279540
- Format:
- Book
- Author:
- Vagadia, Bharat
- Online Version:
- Table of contents
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- Description:
-
- Berlin ; New York : Springer, c2007
- xix, 208 p. : ill. ; 25 cm.
- ISBN:
- 9783540722199
- Full contents:
-
- Machine derived contents note: 1. Background and snapshot of key issues 1 1
- 1.1 Context 1
- 1.2 Background 1
- 1.2.1 Organisations outsource for a number of reasons 3
- 1.2.2 Outsourcing trends 5
- 1.2.3 India as an outsourcing destination 7
- 1 .2.4 Destination India 10
- 1.2.5 An overview of outsourcing agreements 11
- 2. Outsourcing fundamentals 1 15
- 2.1 Purported benefits 15
- 2.2 Costs and risks of outsourcing 16
- 2.3 Outsourcing models 1 17
- 2.4 Typical outsourcing arrangements 18
- 2.5 Separation of assets and operations 19
- 2.5.1 Transfer of assets 20
- 2.5.2 Transfer of staff 21
- 2.5.3 Service Agreement 22
- 3. Attitudes to outsourcing worldwide 23
- 4. Selecting an outsourcing service provider 25
- 4.1 Minimising risks through the choice of an appropriate service provider 25
- 4.2 Service provider challenges from a customer perspective 28
- 4.3 The R FP process 29
- 5. The Indian judicial system 33
- 5.1 Prim ary source of law , 33
- 5.2 Secondary source of law 34
- 5.3 Tribunals 35
- 5.3.1 Customs 35
- 5.3.2 Interpretation 35
- 6. Critical contract considerations - jurisdiction issues 37
- 6.1 Two systems of law 37
- 6.2 European legal landscape (Common Law v's Civil Law) 37
- 6,2.1 Common law countries 38
- 6.2.2 Civil law countries 38
- 6.3 Indian contract law 39
- 6.4 Jurisdiction to prescribe 42
- 6.5 Jurisdiction to adjudicate 4 2 42
- 6.6 Jurisdiction to enforce 43
- 6.6.1 Nature and scope of section 13 of the Code of Civil
- Procedures, 1908 44
- 6.7 Arbitration 46
- 6.71 What is an arbitration agreement? l 7 47
- 6.7.2 Enforcement of foreign arbitral awards 49
- 6.8 Public policy and refusal to enforce foreign judgments / awards 50
- 6.8.1 How courts apply the public policy limitation in international
- arbitration
- 6.8.2 Application of Indian law in English courtsl 51
- 7. Allocation of risk into the contract 55
- 7.1 Types of risks and terms within a contract 55
- 7.2 Term s of a contract 58
- 7.2.1 Defining terms 59
- 7.2.2 Interm ediate term s 59
- 7.2.3 Im plied term s 60
- 7.2.3.1 Terms implied by custom 60
- 7.2.3.2 Terms implied by the court 60
- 7.2.3 3 Terms implied by statute 60
- 7.2.4 Typical service provider requests 61
- 7.2.5 Typical customer requests 61
- 7.3 Disclaimers 62
- 7.4 Subcontracting provisions 63
- 7.5 Privity of contract 63
- 7.6 Insurance requirements. 64
- 7.7 Force Majeure provisions 64
- 7.8 Disaster Recovery 66
- 7.8.1 Disaster recovery testing 67
- 7.8.1.1 Provision of disaster recovery services 67
- 8. Project management 69
- 8.1 Elements of good project management 69
- 8.1.1 Transition management 69
- 8.1.2 G overnance 70
- 8.1.3 Performance and quality management 70
- 9. Contract discharge and methods to reduce liability 73
- 9.1 Contract performance 73
- 9.2 Representations and warranties 75
- 9.2.1 Consequential dam ages 75
- 9.2.2 Limits on recovery of actual damages 76
- 9.3 Indemnities 76
- 9.3.1 Mutual indemnities 76
- 9.3.2 Service provider indem nities 77
- 9.3.3 Customer indemnities 77
- 9.4 Limiting liability 78
- 9.5 European Unfair Contract Terms 78
- 9.5.1 The UK Unfair Contract Terms Act (UCTA) 1977 78
- 9.5.2 Main provisions of UCTA 1977 relevant to outsourcing contracts 79
- 9.5.2 1 Exemption of liability for negligence ..t 79
- 9.5.2.2 Exemption of liability for breach of contract 7 79
- 9,5.2.3 Exemption of implied terms in contracts of sale .7 79
- 9.5.3 The requirement of reasonableness 80
- 10. Pricing 81
- 10.1 Types of pricing schem a 81
- 10.1.1 Incentive pricing 82
- 10.1.2 Payments 8 83
- 10.1.3 Contracting for change 83
- 11. Transition-in and change control 85
- 11.1 T ransition-in 85
- 11.2 C hange control 86
- 11.3 M ergers 86
- 12. Scope of services to be outsourced 89
- 12.1 Scope of the services contracted. 89
- 12.1.1 General scope clauses 90
- 12.1.2 Undisclosed assets 90
- 12.1.3 Outsourced functions 90
- 12.1.3.1 Administration 91
- 12.1.3.2 Customer service 91
- 12.1.3.3 Finance 9 1
- 12.1.3.4 Human resources 92
- 12.1.3.5 Information technology and information systems 92
- 12.1,3.6 Real Estate 92
- 12.1.3.7 Logistics. 92
- 13. Service Level Agreements 93
- 131 Type of Service Level Agreements 93
- 13.2 Performance standards 94
- 13.3 Process and quality standards 95
- 13,4 Rules for effective SLAs 96
- 13.5 Selecting appropriate metrics 97
- 13.6 Measurement and management 98
- 1136.1 Collecting process information 99
- 13.6.2 Reporting. i 100
- 13.7 Benchmarking 10 00
- 13.8 Remedies as part of the SLA 101
- 14. Contract enforcem ent 105
- 14.1 Typica remedies for failures to perform obligations 1 105
- 14.1. Basis for assessment of damages 106
- 14.1.2 Duty to mitigate 7 1 07
- 14. 1.3 Liquidated damages and penalty clauses 107
- 14.2 Damages available in India 107
- 14.2.1 G eneral dam ages 1 T 108
- 14.2.2 Special damages 108
- 14.2.3 Distinction between general and special damages in contract 108
- 14.2.4 Exemplary damages 108
- 15. Contract termination procedures 111
- 15.1 The outsourcing lifecycle
- 15.2 Triggers for termination 111
- 15.3 Effects of termination or expiration / reversion clauses 1 1 12
- 15.3.1 Transition-out services 113
- 15.4 Dispute resolution mechanisms 114
- 15.5 Escalation procedures 1 4 114
- 16. Unenforceable Contract terms under Indian Legal system 117
- 16.1 Sovereignty 117
- 16.2 Indian statutes cannot be overwritten by any other Law 117
- 16.3 Non-predation clauses 118
- 17. The EU Data Protection Directive 97/66/EC and related issues 121
- 17.1 The requirement for data protection 121
- 17.2 Non disclosure agreements / confidentiality 121
- 17.3 Personal data protection - the eighth principle 122
- 17.3.1 Concept of legal adequacy 126
- 17.3.2 Binding corporate rules (BCR) 128
- 17.33 Residual information 1 129
- 17.4 Data transfer in the interests of the data subject 130
- 17.5 The Seventh Principle 131
- 17.6 The situation in India with respect to data protection .1 133
- 17.6.1 Current legislation governing data privacy in India 1 134
- 18. Intellectual property rights (IPR) a 137
- 18.1 Intellectual property rights is an integral part of the outsourcing
- agreement 137
- 18.2 Copyright 41
- "1 8.3 The Indian Copyright Act 14 1
- 18.4 Trade M arks 143
- 18.4.1 Comparative analysis of patent, copyright and trademark 144
- 18.4.2 Dom ain nam es 145
- 18.4.3 E-Com m erce 145
- 19. Transferring employees as part of the outsourcing agreement 147
- 19.1 Concept of Acquired Rights 147
- 19.2 When does the Acquired Rights Directive and TUPE apply to
- outsourcing? 148
- 19.3 A sset based activities 149
- 19.4 Employment transfers , 149
- 19.5 What obligations and rights pass to the transferor? 150
- 19.6 Negotiating the contract in respect of transfer of employees 150
- 20. Legal and regulatory risks 153
- 20.1 Categorising legal and regulatory risks ; 153
- 20.2 Planning for change 153
- 20.3 Markets in Financial Instruments Directive (MiFID) 154
- 21. Specific Indian legal issues of importance 1 157
- 2 1 I Taxation issues 157
- 21.2 Employment laws 159
- 21.2.1 Protection for workmen , 160
- 21.2.2 Confidentiality provisions in employment contracts 61
- 21.2.3 Women' semployment rights .A 162
- 22. Sar 163
- Afterword - the future of outsourcing to India 167.
- Notes:
- Includes bibliographical references.
- Subject:
- Copyright:
-
In Copyright
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- Publication date:
- 2007
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