Total facilities management / Brian Atkin, Adrian Brooks
- Bib ID:
- 4691741
- Format:
- Book
- Author:
- Atkin, Brian
- Edition:
- 3rd ed.
- Description:
-
- Chichester : Wiley-Blackwell, c2009
- xvii, 305 p. : ill. ; 25 cm.
- ISBN:
-
- 9781405186599
- 1405186593
- Full contents:
-
- 1. Background to facilities management
- 2. Developing a strategy for facilities management
- 3. Facilities planning
- 4. Retaining services in-house vs outsourcing
- 5. Change management
- 6. Human resources management
- 7. Policy and procedures for outsourcing
- 8. Policy and procedures for in-house provision
- 9. Service specifications, service level agreements and performance
- 10. Health, safety and environment
- 11. Workplace productivity
- 12. Building intelligence and smart systems
- 13. Facilities management service providers
- 14. Managing service provider and supplier relationships
- 15. Managing specialist services
- 16. Information systems management
- 17. Contract management and financial control
- 18. Benchmarking best practice
- 19. Public-private partnerships
- 20. Education, training and professional development
- 21. Innovation, research and development
- Appendix A. Glossary.
- Appendix B. Prevention of fraud and irregularity in the award and management of contracts
- Appendix C. Risks involved in outsourcing
- Appendix D. Contractual approach and terms
- Appendix E. Sections for a service level agreement (SLA).
- Notes:
-
- Previous ed.: Oxford: Blackwell, 2005.
- Formerly CIP.
- Includes bibliographical references and index.
- Subject:
- Facility management
- Other authors/contributors:
- Brooks, Adrian
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary, dramatic or musical work
- Published status:
- Published
- Publication date:
- 2009
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