Complaint handling kit / NSW Ombudsman
- Bib ID:
- 4701539
- Format:
- Book
- Author:
- NSW Ombudsman
- Online Version:
- Access electronic version
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- Description:
-
- Sydney, N.S.W. : NSW Ombudsman, c2009
- 21 p. : ill. ; 21 cm.
- ISBN:
- 9781921132353
- Summary:
-
"All organisations, particularly those providing a community service, should view complaints as a positive. They provide an opportunity to learn, to develop the way your organisation operates, and hopefully improve the level of service provided to the community. This toolkit is designed to provide initial guidance on what policies need to be in place, as well as some of the best methods of implementing those policies."--P. 1.
- Full contents:
-
- Policy
- Procedures
- Consumer brochure.
- Notes:
-
- Cover title.
- "03/2009"--Back cover.
- Also available online. On 07/09/09 freely available from the NSW Ombudsman's website at: http://www.ombo.nsw.gov.au/publication/PDF/brochures/complaint%20handling%20kit%20%20August%202009.pdf.
- Subject:
- Copyright:
-
In Copyright
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- Reason for copyright status:
- Until 2059 [Created/Published Date + 50 Years]
Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 2009
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.
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