Global services outsourcing / by Ronan McIvor
- Bib ID:
- 5014661
- Format:
- Book
- Author:
- McIvor, Ronan, 1968-
- Online Version:
- Table of contents only
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- Contributor biographical information
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- Publisher description
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- Contributor biographical information
- Description:
-
- Cambridge : Cambridge University Press, 2010
- xii, 284 p. ; 26 cm.
- ISBN:
-
- 9780521765466
- 0521765463
- Full contents:
- Machine derived contents note: List of figures; List of tables; List of illustrations; Acknowledgements; 1. Introduction; 2. Global services outsourcing overview; 3. Making the services outsourcing decision; 4. Location and sourcing model choice in global services outsourcing; 5. Managing global services outsourcing arrangements; 6. Creating shared services arrangements; 7. Services outsourcing and performance management; 8. Services outsourcing and the spin-off arrangement; 9. Learning from failure and strategies for recovery in business process outsourcing; 10. Conclusions; Glossary; Index.
- Notes:
- Includes bibliographical references and index.
- Subject:
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary, dramatic or musical work
- Published status:
- Published
- Publication date:
- 2010
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