Front Office and Reception [microform] : An Approach to Front Office and Reception Training
- Bib ID:
- 5208854
- Format:
- Book and Microform
- Author:
- Hotel and Catering Industry Training Board, Wembley (England)
- Online Version:
- https://eric.ed.gov/?id=ED039473
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- Description:
-
- [Washington, D.C.] : Distributed by ERIC Clearinghouse, 1969
- 24 p.
- Summary:
-
This manual is concerned with the tasks and training needs of front office personnel in hotels. After discussion of selection and qualifications of such personnel, the perfect receptionist is described in terms of personality, appearance, and deportment. Then follows a detailed listing of tasks--basic tasks, such as reception, bookkeeping, cash, enquiries, and communications; and certain supplementary tasks such as the use of foreign languages. Available courses for those wishing to make a career in hotel reception are described; types of job training are suggested as well as useful training aids. (DM)
- Notes:
-
- ERIC Note: Training for Tomorrow's Skills, Number 5.
- May also be available online. Address as at 14/8/18: https://eric.ed.gov/
- Reproduction:
- Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive.
- Subject:
- Other authors/contributors:
- Hotel and Catering Industry Training Board, Wembley (England)
- Available From:
- ERIC
- Copyright:
-
In Copyright
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- Reason for copyright status:
- Until 2039 [Created/Published Date + 70 Years]
Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1969
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.
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