Performing Receptionist Activities. Answer the Telephone. Student's Manual and Instructor's Manual [microform] / Pam Harrison
- Bib ID:
- 5351615
- Format:
- Book and Microform
- Author:
- Harrison, Pam
- Description:
-
- [Washington, D.C.]] : Distributed by ERIC Clearinghouse, 1977
- 21 p.
- Summary:
-
Supporting performance objective 68 of the V-TECS (Vocational-Technical Education Consortium of States) Secretarial Catalog, both a set of student materials and an instructor's manual on answering the telephone are included in this packet. (The packet is the first in a set of four on performing receptionist activities--CE 016 936-938.) The student materials include a review of a filmstrip presentation and answer key, information and activity for putting a call on hold, activity for taking the recording a message (for which there is an answer key), activity for telephone conversations, a review test, and an instructor's final checklist. The instructor's manual includes directions and suggestions for administering the packet, a list of materials and equipment needed, simulated forms for duplicating, student activity key, answers to review test, and the narration for the filmstrip. The materials are designed for self-paced individual instruction and may be adapted for use with large groups. (A separate booklet--CE 016 911--lists contents for the four packets in this set along with those in several other sets--seventy-eight packets in all-based on the same V-TECS catalog.) (JT)
- Notes:
-
- Availability: Vocational Education Media Center, 10 Tillman Hall, Clemson University, Clemson, South Carolina 29631 ($160.00 for complete set, including nineteen filmstrips and eight overhead transparencies).
- Sponsoring Agency: South Carolina State Dept. of Education, Columbia. Office of Vocational Education.
- ERIC Note: For related documents see CE 014 491 and CE 016 911-989.
- May also be available online. Address as at 14/8/18: https://eric.ed.gov/
- Reproduction:
- Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive.
- Subject:
- Other authors/contributors:
- Clemson Univ., SC. Vocational Education Media Center
- Available From:
- ERIC
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1977
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