Strategic Management of Quality and the Challenge of the New Millennium [microform] : Prospects for Managing the Tension between Accountability and Improvement in Further and Higher Education / Jethro Newton
- Bib ID:
- 5675330
- Format:
- Book and Microform
- Author:
- Newton, Jethro
- Online Version:
- https://eric.ed.gov/?id=ED447286
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- Description:
-
- [Washington, D.C.] : Distributed by ERIC Clearinghouse, 2000
- 29 p.
- Summary:
-
The prospects for managing the tension between accountability and improvement in further and higher education (FHE) were examined through a literature review and a 5-year ethnographic study of a change management project at a higher education college in Wales. Special attention was paid to the following challenges facing FHE: globalization; the impact of new technologies; and the rise of the corporate curriculum. The following lessons for change management and management practice were offered: (1) there is a difference between the planned outcomes of policy and those that emerge through implementation; (2) quality management becomes preoccupied with accountability; (3) there is no blueprint for quality management, and what is achievable should not be viewed from the standpoint of a "blank sheet"; (4) to respond to change effectively, leaders must be able to pose the "right" questions; and (5) to manage change effectively, institutional managers should assess the current and emerging climate of operation and be prepared to manage tensions. It was concluded that, although the tension between accountability and improvement may not be fully resolvable, acknowledgment of such tensions could make FHE managers better equipped to deal with the challenges they face as FHE enters the third millennium. (Contains 44 references.) (MN)
- Notes:
-
- ERIC Note: In: Cross-Roads of the New Millennium. Proceedings of the Technological Education and National Development (TEND) Conference (2nd, April 8-10, 2000, Abu Dhabi, United Arab Emirates); see CE 080 883.
- May also be available online. Address as at 14/8/18: https://eric.ed.gov/
- Reproduction:
- Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive.
- Subject:
-
- Academic Standards
- Accountability
- Administrator Attitudes
- Adult Education
- Adult Learning
- Business Education
- Case Studies
- Change Strategies
- Corporate Education
- Definitions
- Delivery Systems
- Education Work Relationship
- Educational Administration
- Educational Change
- Educational Environment
- Educational Improvement
- Educational Needs
- Educational Quality
- Educational Technology
- Foreign Countries
- Leadership
- Literature Reviews
- Needs Assessment
- Organizational Climate
- Policy Formation
- Position Papers
- Postsecondary Education
- Program Development
- Program Implementation
- Quality Control
- Systems Approach
- Technical Institutes
- Technological Advancement
- Universities
- Wales
- Global Economy National Development
- Genre/Form:
- Available From:
- ERIC
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary, dramatic or musical work
- Published status:
- Published
- Publication date:
- 2000
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