Coordination of health care : experiences with GP care among patients aged 45 and over : 2016 / Jessica Dawson and Kevin Monahan

Shedding light on patient experiences with health care is becoming increasingly important as health systems strive to be more responsive to the needs of the people using their services. This report presents the first findings from the 2016 ABS Survey of Health Care at the Primary Health Network (PHN) area level, as well as variations in the use of and experiences with GP care by sociodemographic groups. It shows that the majority (98%) of patients have a usual GP or place of care and that 80% of patients have both a usual GP and place of care. Nationally, more than 8 in 10 patients (84%) felt that the quality of care they received from their usual GP or others in their usual place of care in the previous 12 months was excellent or very good; this ranged from 71% to 87% across PHN areas.